Global Healing Center Shipping Policy

At Global Healing Center our mission is to bring you the best natural and organic products, guaranteed! Our shipping department is committed to this same standard and has vowed to bring you the fastest and most reliable shipping available. We value our customers and want to make sure that you have the most positive experience that we can offer. Please look through the categories below to find the answers to any questions that you might have; if you can't find it, just give us a call at 1-800-476-0016 and we will be happy to assist you. Whether you are a first time visitor or one of our many loyal customers, we would like to extend our heart-felt thanks for your order!

Our Address

Global Healing Center
2040 North Loop West, Ste. 108
Houston, Texas 77018
USA

Customer Information

Please understand that our shipping methods are only as accurate as the information that we are given. With that in mind, please verify all of your shipping and billing information when placing an order online. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered when you are on the appropriate screen during the checkout process. It is the sole responsibility of the person placing the order to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order. Please call us directly at 1-800-476-0016 before placing your order if you have any questions.

Below is a handy link to help you find additional address information:

USPS Zip Code Finder Link

$2.99 Flat Rate Standard Shipping

Our discounted shipping offer applies to any orders with a shipping address within the United States. These orders will be shipped via USPS or UPS. All orders will still have the option of choosing other USPS or UPS options at checkout, for a faster delivery time. Simply choose the option that you would like on the shipping page during our order process and the exact amount that you will be charged will be listed next to that option. Please note that international orders are not eligible for this discounted rate.

International Shipping

If you are outside of the USA and place your order directly through Global Healing Center, you may have to pay import duties and taxes once your order has entered your country. Packages are randomly chosen to be inspected when entering the Customs Department. When this happens you can incur duties and taxes. Please note that Global Healing Center has no control over these charges and does not benefit in anyway from tariffs, import duties, or taxes that you are charged.

Global Healing Center will not be responsible for any duties and/or taxes that are incurred during delivery by your country's Customs Department.

We strongly recommend that you choose UPS for your international shipping carrier. UPS offers expedited customs clearance and agents that work to facilitate the clearance process. Although no service can guarantee that all packages will reach their international destination, UPS service offers the most reliable service in this regard. In the event that a package is detained or refused at customs, Global Healing Center offers a full refund of the product less the total shipping charges, including any return charge. This refund is processed when the order is returned to our facility. Please note that it is the recipient's responsibility to obtain the necessary governmental permission and documentation for approval as well as to verify all customs charges. Specific information can be located at UPS.com under Commodity Specific Regulations.

We cannot guarantee any United States Postal Service shipments because they can be held without reason once these packages reach your International Custom Department. Global Healing Center will not be responsible for orders shipped through the United States Postal Service. Please be aware that if you choose one of these options, Global Healing Center cannot replace any product lost or damaged in the shipping process and cannot refund any shipping charges. Any replacement orders will be the sole responsibility of the purchaser and all charges including shipping will apply to the reshipment.

Therefore, by placing an order you are accepting full responsibility for all additional charges that could occur upon receipt of order. If an order is refused and sent back to Global Healing Center with outstanding charges incurred during delivery, Global Healing Center will place all charges on the account and deduct the charges directly from the credited amount due to you for the return of product upon receipt of returned package.

For future orders- we would like for you to be able to purchase our products without having to pay for high S&H, import duties, or taxes if your package is selected at your customs department. Global Healing Center has distributors located around the world; please check our store locator for a distributor near you.

Please contact us at 1-800-476-0016 if you have any questions, concerns, or need further assistance.

Tracking Your Order

Once your order has shipped and the carrier has generated a tracking number, you will be able to track your order online. Simply log in to your account, click on My Orders under the My Account Box, click on View Order for the order you would like to track and you will have a Track Your Order link under the Billing Address. This will link with the carrier's Web site for the most recent tracking information. Drop-shipped orders cannot be tracked in this manner and international orders sent through USPS do not guarantee tracking after they leave the US. If this is the case or if you have any shipping concerns, please call us at 1-800-476-0016 for assistance.

If you placed your order as a guest you will need to call us for tracking information- 1-800-476-0016.

Orders shipped via UPS automatically receive tracking information by email.

Backordered Items

In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at our expense.

Damaged or Lost Packages

All damaged packages should be reported to GHC within 1 business day of receipt, as listed in the carrier's tracking information. These packages will then be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

If your package is lost, please contact us as soon as possible at 1-800-476-0016 so that we can work with you and the carrier to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

Shipping Methods

We only require that UPS or USPS obtain a signature for shipments on orders over $250 in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping sticker. These requests or instructions will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.

During the summer months, we highly recommend that O2-Zap, NutraCool®, Parfait Visage, and E3 Live cremes are shipped via UPS Next Day Air, UPS Second Day Air, USPS Express Mail or USPS Priority Mail due to the extremely high temperatures. These products should be ordered at the beginning of the week in order to avoid any delays over the weekend.

Shipping Time

All orders placed before 12PM Central Time on a business day will ship out the same day, orders placed after 12PM will ship out the following business day.

Standard Shipping has an estimated delivery time of 3-5 business days. Tracking is included but delivery date is not guaranteed.

USPS Priority Mail has an estimated delivery time of 2-3 business days and offers Saturday delivery for residential addresses where applicable. If your approximate delivery date is on a Saturday, please check with your post office to see if it's offered in your area.

Please remember that UPS does not count holidays or weekend days as business days. GHC reserves the right to occasionally alter our shipping practices in order to accommodate weather and special events as they arise.

Multiple orders placed on the same day for the same account going to the same address will be grouped and shipped together as possible.

Unusually large or suspicious orders, especially international orders from first-time customers may be subject to manual verification. We take fraud prevention very seriously in order to prevent loss and discourage identity theft. As a precaution we may hold or cancel orders if we are not able to reach you in a timely manner by email or phone. Please make sure that both your phone number and email are updated on each order.

The UPS guarantee does not apply to shipments which are delayed due to causes beyond UPS's control including, but not limited to, the following: The unavailability or refusal of a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.

For a general estimate of UPS Ground shipping time, please see the following UPS map:

Shipping Cost

Shipping cost varies depending on the location to which we are shipping. Please place your items in the shopping cart and visit our shipping rate calculator for specific estimates to your zip code. You will also be given the option of changing shipping options and viewing the prices for each during the shipping portion of the checkout process. All price quotes are directly from UPS and USPS unless otherwise stated.